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Find answers to common questions, troubleshoot issues, or get in touch with our support team.
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Frequently Asked Questions
Quick answers to the most common questions about ytdrop
How do I process online video links?
+Paste a publicly accessible video URL into the input field on the homepage. The media information will load automatically. Select your preferred format and quality, then proceed with processing.
What video formats are supported?
+ytdrop supports both MP4 video format and MP3 audio format. For MP4 videos, you can choose from various qualities including Best Quality, 1080p HD, 720p HD, and 480p.
Is ytdrop free to use?
+Yes! ytdrop is completely free with no hidden charges. We believe in providing accessible tools for everyone to process and access content.
Is it legal to process online videos?
+Laws regarding copying or processing online content vary by country and platform. Users are solely responsible for ensuring they have the legal right to access, copy, or store any content processed through this service. Always respect copyright laws and platform terms.
Why is processing not starting?
+Make sure you have a stable internet connection. Large videos may take longer to process. If processing still doesn't start, try refreshing the page or clearing your browser cache.
Can I process short-form videos?
+Yes! ytdrop supports short-form video processing. Simply paste the video URL just like any other online video.
What is the maximum video length supported?
+There's no strict limit, but longer videos (over 30 minutes) may take more time to process. Very large files might encounter timeout issues with slower internet connections.
Do you store processed media on your servers?
+No. Media is processed in real time and delivered directly to the user. We do not permanently store processed content on our servers.
Troubleshooting Guide
Common issues and how to fix them
Video info not loading
Check your internet connection and ensure the YouTube URL is correct. Try refreshing the page.
Processing takes too long
Large videos or high-quality formats take more time. Try selecting a lower quality or be patient for longer videos.
Processing fails or times out
Try again with a shorter video. Ensure you have stable internet. Check if the video is still available on YouTube.
Video quality not available
Some videos may not have all quality options. Try selecting 'Best Quality' for the highest available resolution.
💡 Quick Tips
- Always use the latest version of your browser
- Clear your browser cache if you encounter issues
- Try using Incognito/Private mode for testing
- Ensure YouTube videos are publicly accessible
- Check your internet connection stability
Contact Support
Need more help? Reach out to us through these channels
Response Time
We aim to respond to all inquiries within 24-48 hours.
Getting Started with ytdrop
Copy YouTube URL
Go to YouTube and copy the video URL from your browser's address bar
Paste on ytdrop
Paste the URL in the input field on the homepage
Choose Format & Quality
Select MP4 video or MP3 audio with your preferred quality
Process & Save
Proceed with processing and save the file to your device